Therefore you’re allowed to return the items within 14 days of receipt of delivery, as long as this respects the return policy conditions. Shipping fees are not refundable. In case there are any problems the customer should contact Italian leather House and provide pictures of the problem to: firstname.lastname@example.org The warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. Italian leather House reserves the right to charge the customer any costs incurred for product verification and shipment of the same if it is undamaged and functioning, that is, it’s missing the alleged lack of conformity.